My name is Jim
I am the Customer Service Manager for Cryptsy.com
Your original post was made Mon 3/31 (2 days after you submitted your ticket), this tells me you submitted your ticket on Sat.
The reason you were asked to wait 2-3 days is due to our tech support team is unavail on weekends as another user suggested.
They work very hard during the week so we feed them and let them relax on weekends.