The way Betcoin dealt with my missing rakeback and status points was the hair that broke the camels back for me.
Interesting post (all of it!), and it rings true with what I've seen of how they operate.
From DarkDays' post, it seems like the simple answer is that they pay you rakeback only on the share of the rake that they receive, and with the network games that's not the same as the amount you pay.
The obvious solution to this is to make that information public. Currently the VIP page simply says:
Tournaments / Sit & Gos
1 CHIP FEE = 5 Status Points
Entry Fee Status Points Earned
0 Chip Fee (freeroll) 0
0.1 Chip Fee 0.5
1 Chip Fee 5
10 Chip Fee 50
It doesn't say that if you play on the network games you only get half of that amount.
I expect there's a similar unwritten rule about not getting status points if you take the table-starter bonus, which is why I didn't get paid for that session I played.
Part of the confusion, and the part that's hardest to explain, is that the WPN operates in US dollars. When we deposits bitcoin into the main WPN skins, it is immediately converted to US dollars and the value remains stable. But, when we deposit at Betcoin, our deposits remain bitcoin and the value fluctuates with the US dollar. So, it is difficult to pin a specific value on the rake back because it will fluctuate with the price of bitcoin. The confusion is caused by the differences in the two markets and how the two markets try to compensate for Bitcoin's volatility.
I say that it's only part of the confusion because the other part is that Betcoin also offers a higher rake back on there "in house" games than the WPN provides for their network games. I suspect that Bitcoins volatility, along with the differing rake back programs, is the reason why we can't play in the network cash games from Betcoin anymore. It's just too complicated to state simply.
Other than the table starter promotion which affects at most two players per table at Betcoin Cash games, they offer the same rake back at all games. There are no "different rake back programs". (unless they introduced something very recently)
When you register for a WPN tournament (which are in USD), you get a pop up letting you know how many chips (mbtcs) you will be charged before confirming.
Most of the confusion would not exist if Betcoin were to keep a financial history for tournaments played and make it available to both players and support. I suspect that even support doesn't have access to the WPN tournament history of any individual player. This is why it's so difficult to prove they are under paying their rakeback, especially for players who have comp points coming to them for other reasons (non WPN mtts) - it took me months before I was 100% sure I was being underpaid.
This is also why its so wrong of them to use this kind of logic on a player who believes they have been underpaid:
We have many players that play regularly now and if it wasn't accurate, you would hear from them all.