A scam?  One thing we always see is the word scam being used very freely here at Bitcointalk.  We can't control if some bitcointalk members think other bitcointalk members are trolling or not.  You are addressing a player on our website and Betcoin at the same time with these comments and the player certainly doesn't speak for Betcoin. 

Dooglus, we have close to 1,000 players daily on Betcoin, over 100 tickets and 50-100 live chat customer support tickets daily.  Our parent company and owners overlap with BetCris and the WPN and have been in business over 16 years.  Customer service can always be improved and will continue to be improved, but we are surprised by your use of the word scam. 

With that said, we are reviewing your particular ticket in detail still and as stated would have the resolution in full by Monday at the latest.  On another note, the traffic and player volume has increased to its highest point over the last 2 weeks, which we are very happy to report.