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Plo8,

I believe that you are passionate about creating a safe and pleasant environment to play online poker for Bitcoin.

I doubt you will believe this, but I have the same passion.




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Oh Yeah, I totally admire your tenaciousness, and stamina. And of course you know, or i hope you know, i respect your efforts and your sincerity.

I do have a deep loyalty to Betcoin, and i am as i have said in a unique position to see the integrity of the decisions made, on a daily basis.

For those who do not know me, I do sometimes assist (only in a small capacity) with support on site, and help staff with design and promotion of Betcoin.ag ...So there is no doubt my opinions will be biased. I try to be fair and honest to an extreme and have earned a reputation as such. But there is indeed Bias, and that i can not help.

I have been with Betcoin since its infancy and thru its puberty. I agree OH YEAH that we coulda shoulda woulda done a few things differently, but over all i give a score 98% ..... A+ overall ..... ( but perhaps B- in communications .. imho that is the true issue at hand.) I would like to see us develop a Bulletin Board within the site to help with that.

It simply is not possible to please all players 100%...... but decisions are always made with the players benefit at heart. I have first hand experience seeing the great lengths Betcoin goes, to do right by it's players. And the VAST MAJORITY are very happy.

One thing Betcoin cant tolerate at a support level is badgering or spam, it robs the resources needed to accommodate all the new player's support requests. Due to the phenomenal growth we are experiencing, we get a lot of simple support requests that can be very quickly resolved, it is just not fair to leave a brand new player waiting 15 minutes for a 60 second fix. (1st time w/d or deposit or p2p or casino bonus or how do find my bonuses, simple stuff)

We have not been perfect, We are pioneering something special here. I am pretty sure some lessons will be learned as we go. This is good stuff, a public discourse is how things get better and better.

We do not wish to discount the message because of the messenger, however to some extent that does happen. If that party is overly demanding and badgers support and or spams support. Never the less, efforts are made to help, until it becomes counterproductive.

I do not participate at this forum often, i simply do not have time, but will try to go thru this thread and although i do see some valid points in your posts, the accusations you make are way off base.

The absolute last thing Betcoin would do is act unethically or w/o great integrity. There is just way to much at stake, and besides we simply are not that type people. I know the character of the Staff at Betcoin, and I have 100% trust, they will always, do their very best, to do right, by our players. 100%

I dont wish to banter back and forth via a forum, i simply dont have time. But i did want to give my honest opinion of Betcoin.

I am very proud of Betcoin and i have great confidence in the Betcoin brand. They are, and have proven worthy of my trust, time and again. I trust them implicitly to do their very best with players needs first and foremost. This is as honest as i know how to say it.

 


~~plo8