Arkadaşlar Support'a gönderdiğim mesaja cevap vermişler. Aşağıdan okuyabilirsiniz.

Hello,

Thank you for contacting us.

I am sorry for the inconvenience this may have caused you. Your issue has been escalated to our 2nd level of tech support team. Please give this some time as our tech support team will respond in order of tickets received. 

Thank you kindly for your patience and understanding

Burada ne demek istemişler?