Interesting service you have there, but I want to ask about couple things:

1. In your Op you mention email as your main way of contracting your team and not your site, I understand why - after quick glance at it:
- There is no address, no names and no information about your 'company' there, at all - only one single email.

2. No information about your previous cases, rates, methods nothing more you already posted in your Op.

If you want money even before taking any action (I don't know that) - then I would have hard time to trust your service completely.