try to send again a ticket to support, it should be answered asap by the new support team AFAIK they could solve a support ticket within few hours
I sent it two times... but the problem still isn't resolved
The problem is that i found this site last week and decide to gamble... but i didn't make account. I deposit BTC from exchange and when i refreshed the page i lost my funds, they automatically set password to my user and now i'm not able to login.
I attached few proofs that this is my funds, but they still doesn't move them to my new registered account
Are they going to keep that funds or will return them after new year?
If you have valid proof that it's your coin you will definitely get it back. Since support has no access to the funds it needs a little more time than the average support call, but no need to worry, it will be handled,