I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.
Very interesting considering we haven't had the ticketing system anywhere close to 9 months. What is your login name? 36 unresolved tickets over 9 months is definitely something we would like to see considering we only added the ticketing system 4-6 months ago. Also, to note, unresolved tickets brought to our attention will be resolved, therefore just let us know your login name and we will have an immediate review.