Re: BetcoinCasino.com-Betcoin.ag-DICE FREEROLLS TODAY!

Quote from: dooglus on November 29, 2015, 03:10:16 AM

I've had no luck with tickets. Most of the stuff I've written in tickets hasn't received any kind of a response until I post about it in the forums. I found that reporting issues on the forum gets more attention. But I see you don't like that either, so I give up.

I enjoyed most of my time at betcoin, but this attitude from the support staff is intolerable. I'm out.

So I ended up redepositing to Betcoin and playing a little dice. I feel like an idiot for playing again after saying I wouldn't, but whatever.

I won a little, and tried to withdraw. It took ~~over 12~~ almost 10 hours for the withdrawal to be made. Why is that? I understand if you need to check for collusion, but I was playing dice! Is it because you don't do withdrawals on Sundays? If so, you should make that clear up front.

I asked support:

Quote

   dooglus: can you process my withdrawal please?
   I confirmed it (1 hour 18 min ago)

Betcoin Danny: Hello

   dooglus: hi Danny

Betcoin Danny: Once your withdrawal is confirmed our security team
   reviews all gameplay activity from the last withdrawal
   until now. Once the review is done our managers can
   release the funds/process the withdrawal. Also please
   keep in mind that withdrawals may take up to 24 hours
   to be approved, but usually it's done within 4h

   dooglus: I only played dice
   when I asked before what the delay was, I was told you
   had to check for poker collusion
   but I didn't play poker at all this time

Betcoin Danny: ok I'll check with the team to move it faster, but the
   approval is still made by the management

   dooglus: thanks

Betcoin Danny: You are welcome anytime.
   Wish you a good day