I can assure you that a delay in customer support does not indicate anything negative about the trajectory of our business. Quite the opposite -- it is precisely because we are having success, which we are grateful for, that we have to gaps to fill in customer support.
How soon will you stack up your support staff and how soon will the support requests be dealt with?
If I could give you exact timelines, I would but I can't with certainty and I don't want to mismanage expectations. It will be a process of improvement.