so your real problem is
1. you forgot your security question
2. it takes 24 hours for a reply
im sorry but microsoft locked my email account and because my email is 15 years old i forgot the security question too..
it took microsoft 24 hours to reply and ask me what emails i sent (who to and what subject). which i had no clue as i mainly use it just to authenticate google/facebook. and so i never really sent emails.
this does not make microsoft a scam.. it just makes it very frustrating that their security relies on my memory.. much like cryptsy.
the real funny thing is.. if you think that cryptsy should reopen the account purely because you emailed them and they recognize the email without any further proof.
you would probably be more butt-hurt if you found ot a hacker spoofed your email 2 months ago got into your account raided it and they deactivated it.
you would suddenly cry and moan that cryptsy security was so relaxed.
though cryptsy has other problems, which could allude to them being shady.. your story is not one of shadiness, but of standard security experience even with the likes of microsoft
The plain and simple fact of the matter is that there's no reason to lock accounts like that. Nobody buys shares in mining contracts and then logs in every day to see how much they made. All I did was buy a few shares of those mining contracts, and then left them to earn. And now what they earned is irrelevant because the site makes excuses to do that.
I guarantee you that after it's locked for awhile, they keep the coins on it.