OK, I'm going to help you get to the bottom of the issue in a simple step by step fashion.

Call Rogers' support.

You'll be connected to level 1 support.  These guys are clueless.

So ask to talk to level 2 support.  Politely, of course.  You know they're losers but they can cockblock you, so be nice.

At this point you'll be talking to engineers.  Disregard them, for their methods to figure out what's wrong with your internet connection are naturally limited to the practice of science, and that methodology and epistemology -- clearly, as you have already been debriefed by Rogers -- is beneath the problem that is afflicting your internet connection.

So tell them to connect you to level 3.

When they patch you through, you'll finally have reached level 3 support.  This is where the Internet Shamans work.  They, and only they, can FEEL your internet connection, and they can FEEL the viruses that your computer is distributing over the internet.  These privileged and magical individuals, in their infinite benevolence and with their infallible judgment that privileges oneness with the internet universe, will surely be able to restore harmony to your computing system.

You're welcome :-)