I hate the verification process, the SMS verification code works 1 in 5 times. I didn't have to use support yet but from what I read it's atrocious.
you can use xapo android aplication
https://play.google.com/store/apps/developer?id=Xapo&hl=inim use xapo wallet too, the sms code sometimes not work, but the 2fa from xapo app work perfectly