This casino blackjack is set up wrong.
In rules dealer must hit Soft 17.
Dealer does not know true meaning of soft 17.
If Dealer is hitting for example 16 Ten + Six and receive an Ace for its next card the dealer will draw again. This is not definition of soft 17. This is dealer hitting a hard 17. I'm not sure if is advantage for player or house because dealer will bust many time hitting hard 17 but time against me dealer hit the hard 17 to 21 and beat my 20.
Hitting soft 17 increases the house edge.
Hitting hard 17 decreases the house edge, but is almost certainly a bug, so maybe they'll use it as an excuse not to pay you if you win from it. It sounds like the game is coded to treat any 17 containing an ace as a soft 17. It would presumably hit like this: A6 -> A6T -> A6TT bust.
This clearly needs to be addressed before it is used to avoid paying out winners.
If there is a game error, we won't pay out winnings, but we always return deposits and winnings on games that are unaffected. In this case since it's a minor logic error, I don't see a reason to enforce this rule, as there is no 'game error' in the true sense of the word to be seen - it's improper execution on our end and we wouldn't use that against our players.
I realize you said you love us in your comment but this response was a bit disheartening.