A) Kept arguing to the point they stopped caring
So PD won't answer to anything that don't care regardless of the number of people who need the answer ?
you might want to correct something there otherwise the next post would be like "we don't care about your withdrawls motherfucker either you receive it or not and we don't reply to what we don't care"
I think the statement was supposed to suggest that after several exchanges, Support recognized that the user's position and PD's position were irreconcilable, and thus moved on to more recent tickets rather than basically perpetuating an endless argument with the user.
(I've heard a number of stories like that from PD Support, sometimes they just can't comply with a user's requests/demands.)
yeah ,i know how support works or acts and how they respond to stuff but the way he says looks like the same arrogant fastdice admin who thinks he is doing a favor to people by running a casino and stunna is opposite to that.
support has to care and will always care unless the user is trolling.
Yeah, some people wont accept things how they are. Or will keep claiming something that did not happen. In cases like that i cant chat with them hours and hours via ticket system. I have to stop at one point and from there mark ticket as solved.
Some people will argue for days. And since we get up to 50 tickets per day there is no way for us to keep entertaining them.
But we never ignore users. We will always read all comments even after the point when we stop replying.