After opening a support request, that will sit there with no response until I post a comment to it. Usually after I post the comment, "Support" will respond and process my withdrawal. I have had two withdrawals processed this way and two that remain in the "Booked" state.
Thanks for the tip, I'm going to give that a try right now.
I am also having trouble getting $1500 USD out. Made request 11/1. Was asked to update my account info. I did so, they closed support case. Transfer sits as "booked" in their UI. Tomorrow will be the end of their 7-14 day expectation. I will open a new support ticket.
Not happy with this exchange at all.