Their loyalty is to their investors and stock holders. Why would anyone of you think that they should be loyal to someone who is a miner or someone who is "in the BTC community" instead of a stockholder or investor?
That's pretty much exactly why I will never participate in a publicly-traded company. Serve the customer, not the guy whose only purpose is to sit back and extract profits from your labor. Better to work for someone paying you than for someone you pay. Everyone always talks about going public like it's a good thing, but it's a really good way to get your priorities jacked up. How many economic crises and depressions were the result of stock manipulations of one kind or other?
Spondoolies, I might not like how dead-set they are on designing the most godawful complex systems possible, but as a business they have my respect. I hope they don't end up getting hosed.