Hi Everyone.


So normally I wouldn't rant about support topics, But I have 2 major issues I have been trying to resolve over the last few days with no joy.

Now I will start by saying bitmain have normally been really good and solve issues quickly, but I don't seem to be getting anything  resolved at the moment so any advice would be much appreciated.

The first issue I have is that my latest S7 that is currently sat in customs has an invoice attached saying the value of the 1x S7 is $30,000 and they want £5000 for the VAT.

Now as far as im aware the S7 I ordered should be valued at $1650 but it seems that there has been some sort of admin error on bitmains side, I did receive an email from bitmain stating that we needed to pay our VAT or the machine would be sent back to them, I advised them of the issue and they sent over the correct invoice to me, but Fedex have request an explanation from bitmain and a copy of the invoice directly from them, so far fedex has not received a response and neither have I.

The next issue im having is with one of our current S7 machine from batch 5 has an issue,  I checked all my machines the other day and noticed a very strong electrical burning smell and noticed 2x hashing boards had gone down.

I assume they have died but cannot check as there is a warranty sticker over the machine that I do not want to touch without the permission from bitmain, So far I have emailed info@ sent a message through zendesk and also messaged zendesk when live support was available and have so far received no response.

I feel a little ignored and for the first time in 2 years im annoyed at the way Bitmain is dealing with my issues, we have easily spent well over $30,000 with them, not much compared to some bigger miners but enough to think they would as least help.

Like I said I have been more than happy with Bitmain products and there support in the past, but feel very ignored at the moment, and any advice would be greatly appreciated.