if you get on there they have a ticket system to pelt them with the demand to be able to withdraw and deposit coins to their exchange, and they use I think the same user name (btc38.com) on skype so you can search and talk to them there

**Edit**

add to that live:btc38com as another contact that says it is online support, and shows as a location "china" so maybe that can get us some things moving.