I just lost .5 playing this game.
It was a combination of freeze outs and delays clicking New Game. If you click it twice too fast it'll steal your bet.
=(
Hi, jjustinn--
First off, I am truly sorry you had trouble with the game. I've refunded your account for the full 0.5 BTC. In addition, I've credited you 0.1 BTC for your troubles. Good luck...hope you win!
In the game log, I see only one game where your game didn't complete possibly due to a slow connection. The other games show a legitimate win or loss.
I haven't been able to reproduce the errors you experienced. Are you on a very slow connection?
Anyway, I've refunded your account with 0.5 BTC (plus 0.1 BTC to aplogize). Please try on a reliable connection and let me know how it goes. On my end, I will simulate a slow connection and add some checks to try and prevent this in the future.
I'm really sorry you had a bad experience and hope you give it another shot.
Thanks,
Sanjay