I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.
I have replied to blockchain.info asking for assistance but have not received a reply.
If there are any staff here from blockchain.info could you please provide me with some assistance.
Thank you
It is likely there is a secret phrase set on the account. Without it a two factor authentication reset request cannot be approved. Please open a ticket at
http://blockchain.uservoice.com with your wallet identifier, if you haven't already.