So it looks like their yearly subscription guarantee is misleading and missing some information.
They say: "If, after the first 30 days, you absolutely hate the report and can't get any value from it, simply let us know you want to cancel your subscription and we will refund you the remainder of your balance."
This makes it seem like you can cancel any time after 30 days and they will refund you on a pro-rata basis, presumably charging you full price for the months and fractions thereof that you used, but refunding the rest.
In reality, their support desk says that after 60 days, no refund of any amount can be offered, so the guarantee is really only good for a 60 day window. Something to consider before buying the yearly.
Hello Han,
Thank your for pointing this error out on our webpage. You are 100% correct that the wording of the guarantee was misleading and unclear, which has now been corrected on the site. That being the case, we are happy to revisit your support ticket. Just send us an email to our previous help desk response, and we will get this worked out.
-AKW