There's long support times and then there's not replying at all...
Looks like they might be starting trying to scam people.
I have emailed them and contacted them on here via the forum and private messages numerous times now but they ignore my query.
Getting the incorrect password error for my ~0.7btc
Hmm not sure if we can trust you as you are new but if its really so, I think thats not the best signs from the site, these are the usual signs before a site turns scam, so maybe be alert before deposit.