That may be the case but its sad to see that im having issues for 4 btc. I hope this gets resolved. I like their site and I have the urge to gamble a bit more but not doing anything till this get sorted out first.
Fortunejack is legit and paid huge withdrawal of 84 btc few days ago, i personally tested their services and playing there from a long time so that i think no need to be panic about this pending withdrawal request it will be get resolved soon as support person will come online than you will get paid.