This is what i received from support:

******* replied:
Hi ********,

Thanks for reaching out. I’m sorry you have found the process frustrating, I know it can be tricky. If your submissions are getting rejected it’s because they are still not meeting the standard necessary for verification. Please try to submit an entirely different photo for review. Thanks for your patience!

Best,

********.

This is a vague answer with lots of questions as well as "The information provided does not match the document”. 
I shot picture with Mirrorless 21MP, RAW, and still........ no standards. These standards? https://cdn.btcjam.com/assets/form_icons/selfie-with-id-84f71c9bd638243e3ec03b976bfaaabb.jpg =))

Well done BTC, i think ill stay as an investor and forget about the possibility of borrow; maybe for the moment.

PS: And for those omniscients, I wish you all red . You make shadow on earth for nothing. Hope I was not too subtle...