Naw a screenshot of your pool configuration page. Not the miner status page.
I have a feeling it's a controller issue? Even if he had wrong pool configure info that info should show up on status page but just show dead I believe. So if under powered you should still see this I would think. Are the fans running?
If you input an invalid argument to cgminer it will not start and as such you will get the result OP is getting, with no data being shown on the status page. Just try inputting an invalid argument in the config or on the launch arg file in ssh or scp and you will see thats what happens too.
So yes it could be hardware controller related but you should rule the rest out first, such as software controller related. After that, making a backup for the image file and then putting in a clean one would be the next thing to try.
