I've always bargained for the highest percentages for my players. I think my players from both the online community and IRL are more than satisfied with the services I provide. If you want I can ask them to let you know what I've done for them in the past, and it's not just paying out RB. I keep constant communication with a lot of my players via other mediums such as email or messenger.
This isn't a personal attack on you.
You've chosen to affiliate yourself with Betcoin and promote their services.
I realize you are probably in a tough spot with all this passive income coming your way and not wanting to piss them off - that doesn't make it ok to just pretend like they are running things honestly.
Once again it seems like you've barely read a word of my time line and explanation...
The rake did go higher briefly but was corrected.
They knew about it on 11/14 and did nothing about it untill 12/9 (asked for "rake testers") and then increased the official rake. I've proven this several times already. Thats more than 3 weeks and nearly 600,000 hands. "Briefly?"
Why did that happen? Probably miscommunication. Was it a cash grab? Absolutely not, and even if it was, it totally failed.
Very likely it was just an honest mistake to begin with. If only they just returned the money, it still would be.
Like I said, during the period of which it went higher, Betcoin made no monetary gains from it because of the >100% RB players, VIP, Table Starter, etc. Yes, some players received 100% rakeback (a program which has ended now) + VIP rakeback + all other promo's. So the higher the rake, the more they made.
This is a ridiculous assumption. Almost as ridiculous as claiming it would take hundreds of man hours to process the refunds. I would bet they EASILY took over 10 bitcoins in rake they were not entitled to and already explained why, did you read it?
https://bitcointalk.org/index.php?topic=683727.msg13581711#msg13581711