I finally received a refund on my Genesis contacts (10 days after requesting a cancellation and 11 days after my initial purchase.) Genesis refunded all 21.545 btc.

 It was not easy dealing with support or IT, but they eventually coughed up the coin. All in all I think I'd have to give GM a generous" C- ". Customer support is mostly awful: waiting on replies for 2 or 3 days. I understand that GM has "100,000 customers" ( probably unhappy ones) but with a  substantial investment, I expect a higher level of service then that of my cable provider.

After failing to reach support for 3 days trying to confirm the cancellation/refund, I sent a message to GM on their Facebook page. They responded with this: " You need to show more patience." Seriously GM!? Go flog yourselves. GM you need to show more fiduciary responsibility to folks who have given you their $$$. 

I'm sure I could have been persuaded to keep some of my investment in GM had things gone smoothly, but that's a big nope for me now.

Best of luck to all who have active contracts I hope you all get your ROI. I don't think that GM is a scam; just an org with a lousy business plan, zero transparency and poor implementation.