No word from OP yet. I'm beginning to think this was just some kid trying to get attention on the internet.
? I haven't said anything more because Vern never responded to my first bounty request. Once he replies I will make an update.
What if he never responds? Do you have a deadline in mind to tell us all what you know if he doesn't respond?
Yes and maybe you can also contact them with their ticket system and post a printscreen here. This way they can't say they didn't got your message.
If they are serious about making it right, they would take this chance.