Dear nickles987,

We are sorry to hear you lose, but to get 20% of the loss you need to become Unlucky Jack. Unlucky Rewards are only for those who lost most during the week. Top 3 users, who lose most will get refund 20% of their losses. We are sorry that we cannot refund everyone who lose.

Unlucky Jack – is announced each Monday at 11:00 Casino Time. These unlucky few are identified by the size of the deposit sum they lose during the respective single week.

Have a great weekend!