Folks,
I just got phone call from friend of mine whom I helped to participating in Xem.
She said there is 0 balance on her address submitted succesfully for NEM redemption phase March last year. I remeber that everything went ok - she received 2250000NEM's - that was last May/June when I checked her address and said her: all ok, you got your stake.
Today, after conversation I went to XEMblockchain and saw 0 balance and no trace of initial stake transaction from...

Anyone to explain this fact?

It's quite personal as her initial address was generated on my computer...