Later in the Same Day

I finally received an email from Marcus (at 4:00am his time)! As follows -

"We really apologize for the delay and we have not got a reply from our developer and I will have this escalated again and I will keep you updated."

So after four emails this was what I received 17 hours later! I then replied saying that the situation was still not good enough. I told him to try calling the developer or maybe walking over to his desk. I also said the developer not answering emails was not my problem and that this whole issue was caused my a screw up on their end.

I then received back -

"I have contacted them through email and I am waiting for an update. I will keep you posted as soon as I get an update. We apologize for the delay and I will keep you updated on the status. "

......wow! All I want is the bar removing form my account!

Jason