This mysterious unnamed "developer" certainly gets blamed for a lot of delays.
Why does a developer need to be called in to adjust a balance and remove a hold?
Sounds like "he's" done a pretty shit job so far if no one else can interact with the system except the guy that wrote it.
Oh I know. I work in an IT role myself and am aware of all of the different escalation points and who does what. I'm pretty sure it does not require a programmer/developer to make high level changes to the account of a live system just to got an issue resolved. I know from reading about similar stories these guys aren't great but this is ridiculous.
I had another email from Marcus earlier (after yet another rant on my part) saying that he will "escalate the issue!"
Jason