I was attracted by the title. Frequent ppl just throw out accusations to some party to complain the services. They are not patient and present their cases to the support and Waite the responses. I could understand that feeling of losing money. But before injecting money to the house, don't they do some investigation to the houses whether they are trustworthy and reliable?

OP, I suggest you lock this thread. Coz you issue was resolved. There is No need further unnecessary comments.