Betcoin isn't listening to it's players.  They've stolen the money and don't want to give it back.

Xaio ISN'T 'just an affiliate', he clearly has a relationship with Betcoin, as is evidenced by the fact that he is receiving a RB% that is higher than anyone else.  Major affiliates have talked about how they have had hour long personal discussions with Betcoin trying to set up an off-the-books affiliate relationship but it fell through when they were unimpressed with Betcoin's unprofessionalism.  Xaio clearly ignored this and forged that connection.  Now, there's nothing wrong with that...that's how the business works and it allows him to give his players a better deal than they could get elsewhere.  But that special relationship comes with responsibility.  He has the ear of the business!  He should be saying "hey, when you stole that money from all of your players that was wrong and you should work out refunds".  Why isn't he?  Is it because he profited from Betcoin's thievery? Is it because he is scared of standing up to such a shady business that he's in bed with?  Is it because he thought that the players deserved to have money stolen from them?  

There used to be "no difficult questions".  Now there are just no answers...