I do have that, and the thing is when a merchant gets a charge back they will be firing questions at you like crazy. The fact that you responded means he should have told you exactly what the problem is. Even after someone files a charge back it takes 2 weeks to process through the visa/mc system before they notify the merchant. First thing the merchant will see is a Charge backfee on there bank account then a letter in the mail with reasoning for the charge back. The merchant should be willing to share this info with you if he wants to get his money back and Visa/MC want this type of resolve its written in most Merchant Contracts. He wants to beat the charge back so he can get that fee they charged him back and keep his chargeback rate down. If you pay him these things will still effect him, so lets figure out what really happened it will be good for all involved.
Well, I can ask for more info. However, if it really was a stolen credit card, then the merchant is not going to win the chargeback. Cara de Nada seems to be unwilling or unable to cancel the chargeback. I've already given him more than two weeks to resolve this. And furthermore, he lied to me about it. He said he would contact entropay about the chargeback. I now know that the card number wasn't from entropay.
Would you disclose the merchant that this happened with?
I'm a bit hesitant to do that as I do not want to invite fraud. This merchant apparently accepted a credit card from a different country with a clearly non-matching billing address.