I start the process on Bitinstant site.
>enter information very carefully
>click Submit
>ZipZap page comes up. Fill in fields carefully
>print out order confirmation and take to store per instructions
>told multiple times "invalid last name"
>start over, do everything again with care
>again told 'invalid last name'
>did this AGAIN as above and went to different store. they entered my info carefully. again, told "invalid last name"
>did this from my iphone IN the store, in front of clerk and still got the same.
tried to call moneygram but can't get to actual rep.

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