If a customer wants a refund, we issue a refund. End of story.
Stop spreading mis-information. Let me show you the official BFL policy.
http://www.butterflylabs.com/faq/Payments made for pre-orders of ASIC based products now under development should be considered non-refundable
In cased you missed it, Inaba works for BFL. I think that part of their website needs to be updated, as I don't think it's ever been enforced. I've never heard of someone who wanted a refund, and didn't get one.