If a customer wants a refund, we issue a refund. End of story.
Stop spreading mis-information. Let me show you the official BFL policy.
http://www.butterflylabs.com/faq/Payments made for pre-orders of ASIC based products now under development should be considered non-refundable
Inaba, the king of misinformation - brace yourself for a hissy fit in the form of a wall of text.