WTF? Seriously, how does it even make sense? They are two completely unrelated policies and situations. If a customer wants a refund, we issue a refund.
True.
End of story.[/b]
False.
It is a market where customers can turn in their spot in line for an extra percentage on their orders. If they are discontent with their purchase and have a sufficiently early order, then they can both A) sell it for more than they paid, and B) offload their risk.
BFL used to assist them in this, just until very recently, they no longer do. BFL has [speculation] obviously chosen to eliminate their risk of the pre-order "resale" venue that some customers opt for. This keeps the BFL order filled (one way or the other) does it not?
This ultimately also prevents BFL from having to transact a bunch of refunds. Often it does cost money to send people large volumes of cash (especially via electronic wire).
So it is good business. No one (I think) will blame you for it. (at least right now anyway).
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Does this mean that BFL rejects their customers approaches for refunds? NO. (this is why your summary of the 5th point is invalid)
This just means they have figured out a way on how to push their risk onto their customer AND keep them from cashing out.
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Now here is where I fish for information, and you keep your lips tight no doubt.
Have your staff ever solicited the practice of reselling your items rather than obtain a refund? If there had never been such a case, then it's just smart practice.
If there has, then you know that you are pushing the risk of someone not fulfilling the order process unto the reseller (the original buyer) and to which the second hand owner would object.
But since you have absolutely nothing (speculatively speaking) to do with that, you have no obligation to second hand buyers.
So far on the BFL blogs on BFL forums there have been incidents of people selling false order numbers. I wonder where the scammers got that crazy idea?
On top of that, in that same blog, there is evidence that BFL will go the extra mile to assist the resellers in confirming [for the second hand buyer] that that orders being resold are valid.
(The fine print: Though we take no added risk in actual fulfillment of your pre-order [second hand buyer]. It is up to you, to get it from the original buyer!)------------------------
Why does a business even need to do that if they push the refund option first?