Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Yankee (BitInstant)
on 09/12/2012, 04:42:20 UTC
Glad I found this thread, I'm kind of freaking out. I made 4 Moneygram orders for $500 each (plus the $3.95 fee for each order, so technically $503.95 each) using ZipZap. I chose the option "Send to BTC address." It has now been more than 24 hours, and only one of the orders (for 35 BTC) actually showed up. The other 3 have not arrived, meaning I am missing nearly $1,500. This was my first time using the BTC address option, I usually have sent it to Mt. Gox first, but this time I decided to skip that step. I e-mailed Bitinstant support last night and got no response yet. I understand you guys are busy, but I'd appreciate a response, I'm just panicking because of how much I could lose. Thanks for all your hard work customer support, I love the service you provide.

-KL

Hey,

No worries, PM me the Order ID's or Account #'s right away!

-Charlie