And here is a user testimonial : I have used your site a while ago, I don't remember encountering usability or functionality issues, but I definitely remember that your design striked me as being pretty unpleasant. And it's a well known fact that the user perception is never rational and objective, it's influenced by purely subjective factors such as color, layout etc.
So maybe instead of "demanding documentation" and feeling threatened you should use this opportunity to improve and gather user feedback in a friendlier way.
Just my 2 bitcents, take care
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