Well, I was going to say post in their thread but I see you already have and they seem to have sent you an email. Does it not solve your problem?
support is ignoring my emails... i think
Just answered.
No, they answered and asked me to sign from and address that sent funds to the wallet, none of which i have access to as i used an online service to send it.
My IP Does not match, because i used a VPN. But i have provided my secret URL to the CTO through PGP. So no one apart from me and him has access to my account now.