Few days ago i made a deposit on betcoin but still didnt received. i sent this proof to live support and they said they are reviewing it

Reply of a live agent

I dont know what to do now?
Is this STILL an unconfirmed transaction after 4 days?
Weird, can't you check it for yourself? Afterall You are the owner.
Actually I'm not the owner.
And, considering that all I have from him is a screenshot with half of a Bitcoin address, no, I can't.
Can you give me the tx id please?
Edit: I found the tx id in the chat.
Fitch
14:31
alright, let me check this with level 2 support, please hang on
14:35
can you provide me the TXID (transaction ID)
level 2 support will try to track it
14:36
You still there?
Visitor997 from ******* [GregH37]
14:36
Wait
14:37
https://blockchain.info/tx/155171eb91487f99078dde8c2a5240c47cce7802107f872fcc4e195f96ce2fb0This tx id you gave in chat goes nowhere.
Also, I don't see any other 'proof' of this transaction in the live chat except for the tx id which didn't work. Now you're a player at our casino and I don't expect that you're lying - but I will need some better info if you want to resolve the issue.