Nah, I think the 10 days is if you want back money where they have to review the account. At any rate, I got the ticket today after a chat and submitting another ticket.
We certainly apologize for the delay, there were two very similar accounts, but all appears to be handled now. Thank you for playing with us.
Alright played today and finished 5th in the Coin tourny for 102.6 chips or about $43 so that was way more than I was due.
Let's call a truce, you guys appear on the right track now and I have some funds to play without having to redeposit what I withdrew during this whole mess.