The Switzerland DC is *not* being helpful at this point. We now have the contact info but they apparently only have one technician who is apparently not doing anything. Our server seems to be up, in fact, I'm not sure it ever got turned off. The networking is broken and so far they haven't fixed it. We keep asking. :-P
I apologize once again. I'm not sure what else to say.
When we get this straightened out we will look into alternative Euro providers. If we can't find any, we'll bring them all stateside and migrate everyone.
-p