Mclovin,

I'm so glad that your service is restored. We had a heck of a time getting the Swiss DC to respond to us.

We do have hardware, we rent dedicated servers and are SUPPOSED to have full lights-out mgmt capability. In this case, it seems the Swiss DC had a lot of wrong info recorded in their portal system, were testing the wrong server for connectivity, and were being UN-responsive on top of it. We never did actually talk to someone on the phone, the phone number just rings and rings. We finally had to open up a bunch of chat windows and hound the crap out of them until they fixed it.

We do apologize for this outage and we'll work with you to credit you if you'd like to stay with us. We completely understand if you have to go, however.

I hope we can stay in Switzerland. It is nice having an internal option.

Thanks a bunch.

-p