Yesterday my Poloniex account got frozen. When logging in it displays the following message after entering the correct 2FA code:

"Your account has been locked. Please contact support."

See a screenshot of that error message here: http://www2.pic-upload.de/img/29996237/Poloniex-Youraccounthasbeenlocked.Pleasecontactsupport..png

Of course I wrote to support immediately, but so far no response for more than 24h.

See a screenshot of my message to support here: http://www2.pic-upload.de/img/29996238/Poloniex-HelpdeskFrozenAccount.png

It's the second time in a row I'm having problems with Poloniex. The first time was just a few days ago, when a BTC withdrawal was automatically put on "WAITING APPROVAL" after I clicked the confirmation link that was mailed to me. Staff made the transfer get through 15h after I wrote to support - and also advised me to activate 2FA, what I did thereafter.

There never was any transaction spamming from my side. I wanted to put a larger amount of BTC to Poloniex for lending (safe and steady income), but decided to tryout Poloniex first with a smaller sum (1 BTC) first. Trading on the exchange and lending worked well, but they disappointed me with that manual approval thing. Withdrawal problems make me feel goxxxed instantly! But after getting my money back I thought: "Hey, that 2FA thing is quite sane, let's try it again!" So I sent 1 BTC to Poloniex again ... and wham-bam my account got locked.

I could imagine different reasons:

• Using VPN (not Tor) with many different IP addresses: I change my VPN servers frequently to watch TV content online from many different countries (Germany, Switerland, US, Japan, etc).
• Stuck Verification: I entered my (valid!) data for tier 2 verification but the verification failed and I was told to use tier 3 verification instead. But that sending of an image with me holding my passport is a step too far, I will definitely not do this. So I decided to stay with verification tier 1 for now.
• Maybe I entered a wrong 2FA code. It's unlikely put possible.

Will update on the situation...