As I have replied to you many times, your account is in withdraw status, and it is being processed, you have collected payments towards your withdraw already. You put your request in 60 days before your 90 day lock in period was reached. I can not and will not bump up your withdraw before others who have their request in at this time. Asking me to push your withdraw up past others who have already been waiting patiently for their withdraw is not fair to other members of the pool, and I can not do that. As I have replied many times, your withdraw is in process, and you have already collected some funds towards your withdraw as per our TOS. At this time, there is nothing more I can do for you but follow the rules.
Post the full text of the TOS that you're following in this particular case. Since you're ninja-editing the TOS on the website without notifying your users it's not quite clear what the "rules" actually are.
We do not Ninja edit anything, the users have and always will be notified of changes to the TOS. If we ever change them, emails are sent out to users with a time frame to accept them or to withdraw their funds before the implementation of any new terms of use Updates are posted to the website on the main page and in thier account dashboard as well as updates on other media outlets. Which actually is a lot more than the scope of the modifications of terms states in our TOS that we will do. The TOS are on the website in english, if you do not understand english in the upper right hand corner of the website you can change the language that the site is displayed in.
In addition to that, no changes have been made to the TOS since his deposit that would have effected his withdraw.
Then why are you not paying out after the 90-day hold? The 0.35 BTC weekly limit was established at the end of January and did not apply in December. In fact you should be paying out everyone in full since anybody withdrawing now would have deposited 90 or more days ago, i.e. before this change:
26. PRINCIPAL WITHDRAWAL CAP - EFFECTIVE JANUARY 25, 2016
This is the maximum Stakeminers will payout in principal withdraws each week. The portion of principal withdrawal requests exceeding the maximum will be paid out in subsequent weeks until the full principal payment is made.
The maximum is 0.35 BTC per week. (This amount is dependent on the market value of the coins we stake at the time of withdraw and could increase with favorable market conditions)
Example: You request a withdrawal of 0.50 BTC, Stakeminers will payout the first 0.35 BTC in week 1 and pay the balance 0.15 BTC in week 2.
So again, please post the full text of the TOS effective at the time when this investor deposited the funds.