I STILL have not had a key generated from my ether deposit and no response from support. I transferred my ether 8 hours ago and it is in their receipt!
dude, it's the last day. Those guys are swamped with work. Should have transferred it 15 days and 8 hours ago.
I have made transfers previously without issue. Don't be a dick about it. It is reasonable to expect a key within 8 hours, especially as it was processed as received in about 10 mins...
Can you tell me via PM what exactly the problem is? I don't know what you mean with "no key generated from my ether deposit". Thank you!

i have sended BTC to ico account, and have 1 confirmations. How much time i need to see updated status, and to generate key? It's late, i want sleeeep
You need to wait until you have 3 confirmations, and then additionally a few more minutes.
You don't need to generate the keys/passphrases today. You can also do that in a few days!